Last updated: September 2026
1. Who We Are
Hunger Bites ("we", "us", "our") operates a food ordering website and delivery service in Lahore, Pakistan. This policy explains what information we collect through that website and app, and how it's used.
2. Information We Collect
- Account details — name, phone number, and (optionally) email address when you register or check out as a guest. Your password is stored as a one-way hash — we never store or have access to your actual password.
- Delivery addresses — any address you save or enter at checkout, including the coordinates picked via the map/address-search tool.
- Order details — items ordered, prices, delivery/pickup choice, and which payment method you selected.
- Favourites — menu items you've saved, if you're signed in.
- Communications — messages you send us over WhatsApp or phone, including payment screenshots you choose to share for bank-transfer orders.
3. How We Use Your Information
- To take, prepare, and deliver your order, and to confirm it's within our delivery area.
- To let you sign in, view past orders, and manage saved addresses/favourites.
- To send you a verification code when you register, and a reset link if you forget your password.
- To respond when you contact us directly.
We do not sell your personal information, and we do not use it for third-party advertising.
4. Third-Party Services We Use
- Google Maps / Places — when you enter or pick a delivery address, that address and location are sent to Google to look up the address and confirm it's within our delivery radius.
- Resend — our email provider, used only to send account-verification codes and password-reset links.
- Vercel — our hosting provider; also stores uploaded photos (menu items, profile pictures) via Vercel Blob storage.
- WhatsApp — if you message us or send a payment screenshot, that conversation happens on WhatsApp and is subject to WhatsApp/Meta's own privacy policy.
5. Payment Information
We never process or store card numbers, PINs, or online banking passwords on our servers. Cash on Delivery and card-swipe-at-delivery are handled entirely by our delivery staff at your door. Bank Transfer requires you to transfer funds yourself through your own bank/app and then share a payment screenshot with us over WhatsApp for manual verification — we will never ask for your card PIN, OTP, or online banking password, and you should never share those with anyone claiming to be us.
6. Cookies & Local Storage
We use an encrypted session cookie only to keep you signed in — customer accounts and staff/admin accounts use entirely separate cookies, so one can never be mistaken for the other. Your cart contents are kept in your browser's local storage so they survive a page reload. We do not use advertising or third-party tracking cookies.
7. Data Retention
We keep your account and order history for as long as your account is active, or as needed for our own accounting and legal record-keeping. You can ask us to delete your account and data at any time by contacting us (details below).
8. Your Rights
You can ask us to access, correct, or delete the personal information we hold about you at any time by reaching out to us directly.
9. Children
Our service is intended for general audiences and is not directed at children under 13.
10. Changes to This Policy
We may update this policy from time to time as our service changes. The "Last updated" date at the top will always reflect the latest version.
11. Contact Us
Questions about this policy? Reach us at 0328-9020-000 or WhatsApp.